Tawfiq Zibdeh serves as the Senior Director of Global Customer Success at FastSpring, where he leverages over 20 years of extensive experience in customer-focused roles to drive strategic initiatives that enhance client satisfaction and retention. In this pivotal role, Tawfiq leads cross-functional teams across global...
Tawfiq Zibdeh serves as the Senior Director of Global Customer Success at FastSpring, where he leverages over 20 years of extensive experience in customer-focused roles to drive strategic initiatives that enhance client satisfaction and retention. In this pivotal role, Tawfiq leads cross-functional teams across global markets, collaborating closely with Direct Sales and Channel Partners to sustain and grow international revenue. His expertise in strategic consulting and project management is instrumental in implementing best practices that streamline software deployment and optimize customer engagement.
At FastSpring, a leading full-service SaaS e-commerce partner, Tawfiq is at the forefront of key projects that focus on enhancing the customer experience throughout the entire lifecycle. He plays a critical role in managing complex integrations and ensuring compliance with VAT and sales tax regulations, allowing software companies to concentrate on their core competencies. His proficiency in business intelligence and CRM systems enables him to analyze customer feedback and operational metrics, driving continuous improvement in service delivery.
Tawfiq’s background in operating systems and network management, coupled with certifications such as Microsoft Certified Systems Engineer and CompTIA Network+, provides him with a robust technical foundation. This unique blend of skills empowers him to effectively address customer needs and foster long-term partnerships. As he continues to champion customer success at FastSpring, Tawfiq remains committed to creating value for clients while navigating the evolving landscape of SaaS and e-commerce.
