Tasha Penny serves as the Director of Resident Services at The Village at Gainesville, where she is dedicated to enhancing the quality of life for residents through exceptional customer service and personalized experiences. With a strong commitment to creating a unique retirement journey for each...
Tasha Penny serves as the Director of Resident Services at The Village at Gainesville, where she is dedicated to enhancing the quality of life for residents through exceptional customer service and personalized experiences. With a strong commitment to creating a unique retirement journey for each individual, Tasha leads various frontline operations departments, including Transportation, Environmental Services, Call Center, Security, Salon and Spa, and Concierge. Her multifaceted role requires a blend of strategic planning and program management skills, ensuring that all services are delivered seamlessly and with the utmost care.
Under Tasha's leadership, key projects have focused on elevating the standard of hospitality within the community. She has spearheaded initiatives that enhance customer satisfaction, such as implementing feedback loops that allow residents to voice their preferences and experiences, thereby fostering a culture of continuous improvement. Tasha's expertise in environmental services and healthcare also plays a crucial role in maintaining a safe and welcoming environment for residents, aligning with best practices in the industry.
In addition to her operational responsibilities, Tasha is passionate about engaging residents in various activities that promote wellness and community involvement. Her background in nonprofits and strategic planning enables her to develop programs that not only meet the diverse needs of residents but also enrich their lives through social and recreational opportunities. With a keen understanding of the unique challenges faced by retirement communities, Tasha Penny is committed to ensuring that The Village at Gainesville remains a leader in providing outstanding, personalized service in an upscale retirement setting.
