As the Director of Operations at LifeStyle Options, an Addus Homecare Company, Tania Herbert plays a pivotal role in shaping the operational landscape of home care services in Illinois. With over 15 years of extensive experience in operations management and project leadership, Tania is dedicated...
As the Director of Operations at LifeStyle Options, an Addus Homecare Company, Tania Herbert plays a pivotal role in shaping the operational landscape of home care services in Illinois. With over 15 years of extensive experience in operations management and project leadership, Tania is dedicated to driving continuous growth while ensuring that all six locations under her oversight operate in alignment with company objectives and industry standards. Her expertise in developing and implementing robust policies and operational procedures has been instrumental in maintaining compliance and enhancing service delivery across the organization.
Tania's strategic approach to operational excellence is complemented by her strong focus on customer loyalty and retention. By fostering a culture of complaint management and proactive customer engagement, she ensures that clients receive the highest quality of care, which is essential in the competitive home care market. Her leadership style emphasizes team collaboration and people management, empowering her staff to excel in their roles and contribute to the overall success of the company.
In addition to her operational responsibilities, Tania collaborates closely with company leadership to align key performance indicators (KPIs) with the organization's strategic goals. This cohesive approach not only drives business development but also enhances the overall client experience. Her proficiency in Microsoft Office and administration further supports her ability to analyze data and streamline processes, ensuring that LifeStyle Options continues to thrive as a leader in the home care industry. With a Master of Arts in Public/Applied History, Tania brings a unique perspective to her role, blending historical insights with contemporary operational practices to create a forward-thinking environment that prioritizes both growth and care quality.
