As the Director of Business Risk & Controls for Retail Banking at USAA, Takara Chatman plays a pivotal role in shaping the organization's risk management landscape. With a robust background in operational risk management, she leads diverse teams in the thorough evaluation and analysis of...
As the Director of Business Risk & Controls for Retail Banking at USAA, Takara Chatman plays a pivotal role in shaping the organization's risk management landscape. With a robust background in operational risk management, she leads diverse teams in the thorough evaluation and analysis of processes across both Canadian and US jurisdictions. Takara’s expertise lies in her proactive approach to identifying areas for improvement within the risk management framework, ensuring that the first line of defense is not only effective but also aligned with regulatory standards.
In her current role, Takara is responsible for the development, implementation, and oversight of comprehensive programs that bolster efficient risk and compliance management. She collaborates closely with business leaders to ensure adherence to established risk frameworks, fostering a culture of accountability and transparency. Her leadership is instrumental in identifying control failures and facilitating timely remediation efforts, which are critical for maintaining the integrity of USAA’s operations.
Key projects under her guidance include the enhancement of internal controls and the streamlining of compliance processes, leveraging her Six Sigma expertise to drive operational excellence. Takara’s commitment to training and policy development further empowers her teams to navigate complex regulatory environments confidently. By integrating her analytical skills with strategic program management, she not only mitigates risks but also positions USAA for sustainable growth in an ever-evolving financial landscape. Through her leadership, Takara continues to exemplify the importance of a robust risk management culture, ensuring that USAA remains a trusted institution for its members.
