Sydney Lardinois is a seasoned operations officer with extensive experience in the retail and spa industry, currently serving as the Director of Operations at Massage Envy. In this pivotal role, Sydney oversees the daily operations of 12 Massage Envy locations across the South and North...
Sydney Lardinois is a seasoned operations officer with extensive experience in the retail and spa industry, currently serving as the Director of Operations at Massage Envy. In this pivotal role, Sydney oversees the daily operations of 12 Massage Envy locations across the South and North Texas regions, demonstrating a keen ability to manage a diverse team of over 120 managers, sales specialists, and service providers. Her expertise in operations management is complemented by a strong focus on team building and customer experience, ensuring that each clinic not only meets but exceeds client expectations.
Sydney is particularly adept at implementing innovative strategies that foster a culture of development and growth within her teams. By collaborating closely with on-site leadership and support staff, she has successfully established new products, services, and procedures that enhance operational efficiency and drive membership growth. Her commitment to training and development is evident in her hands-on approach to mentoring staff, which has resulted in improved service delivery and heightened employee engagement.
Key projects under Sydney's leadership include the rollout of enhanced customer service protocols and the introduction of targeted sales operations initiatives that have significantly increased membership sales. Her problem-solving skills and strategic mindset enable her to navigate the complexities of multi-unit management effectively, ensuring that each location operates seamlessly while maintaining the highest standards of service. With a passion for the wellness industry and a dedication to operational excellence, Sydney Lardinois continues to make a profound impact at Massage Envy, driving both business success and customer satisfaction.
