Svetlana Lysenko currently serves as the Chief Executive Officer of PT Hedonism & Frangipany, a premier resort and hospitality service provider in Bali. With over 18 years of extensive experience in commercial banking, Svetlana brings a wealth of knowledge in retail and corporate banking, service...
Svetlana Lysenko currently serves as the Chief Executive Officer of PT Hedonism & Frangipany, a premier resort and hospitality service provider in Bali. With over 18 years of extensive experience in commercial banking, Svetlana brings a wealth of knowledge in retail and corporate banking, service excellence, and project management to her role. Her background in the largest banks has equipped her with a robust understanding of business processes and customer relationship management (CRM), which she adeptly applies to enhance the guest experience at the resort.
At PT Hedonism & Frangipany, Svetlana is spearheading key projects aimed at elevating service quality and operational efficiency. One of her notable initiatives includes the implementation of a comprehensive change management strategy that focuses on cross-selling opportunities within the resort’s offerings. By leveraging her expertise in regional development and payroll management, she is not only optimizing internal processes but also fostering a culture of excellence among the staff, ensuring that every guest receives personalized and memorable service.
Svetlana’s leadership is characterized by a commitment to innovation and sustainability in the hospitality sector. She actively collaborates with local communities to promote responsible tourism, aligning the resort’s operations with broader environmental and social goals. Under her guidance, PT Hedonism & Frangipany is poised to become a leader in the Bali hospitality market, setting new standards for guest satisfaction and operational success. Her strategic vision and hands-on approach continue to drive the resort’s growth, making it a sought-after destination for travelers seeking luxury and relaxation in a stunning tropical setting.
