Suzanne Marshall currently serves as a Patient Services Liaison at Novartis, where she leverages her extensive expertise in healthcare management and patient advocacy to enhance the patient and healthcare provider (HCP) experience. In this pivotal role, Suzanne is responsible for providing comprehensive case management support,...
Suzanne Marshall currently serves as a Patient Services Liaison at Novartis, where she leverages her extensive expertise in healthcare management and patient advocacy to enhance the patient and healthcare provider (HCP) experience. In this pivotal role, Suzanne is responsible for providing comprehensive case management support, ensuring that patients receive the necessary resources and information to navigate their treatment journeys effectively. Her work is centered around minimizing barriers to care, which is crucial for optimizing patient outcomes in a complex healthcare landscape.
Suzanne's passion for advocating and influencing positive change is evident in her approach to collaboration and communication. She excels at building trusting relationships with patients, HCPs, and stakeholders, fostering an environment where open dialogue and support can flourish. By employing her skills in training and mentoring, she empowers both patients and healthcare professionals, ensuring they are well-informed and equipped to make decisions that impact health outcomes.
Key projects that Suzanne has spearheaded include the development of educational programs aimed at enhancing patient understanding of their treatment options and the reimbursement process. Her background in marketing and business development further enables her to design impactful outreach strategies that resonate with diverse audiences. With a high level of energy and professionalism, Suzanne is not only a self-starter but also a dedicated advocate for her patients, embodying the values of Novartis in her commitment to improving healthcare experiences. Through her work, she continues to make a significant impact in the lives of those she serves, reinforcing the vital role of patient services in the healthcare continuum.
