Sushma Gupta is a seasoned Senior Key Account Manager at Densat FM Services Pvt Ltd, bringing over 12 years of comprehensive experience in Key Account Management and client relations. In her current role, Sushma excels at fostering and maintaining strategic partnerships with key clients, ensuring...
Sushma Gupta is a seasoned Senior Key Account Manager at Densat FM Services Pvt Ltd, bringing over 12 years of comprehensive experience in Key Account Management and client relations. In her current role, Sushma excels at fostering and maintaining strategic partnerships with key clients, ensuring their needs are not only met but anticipated. Her expertise lies in developing and implementing long-term client relationships, which has proven essential in navigating the complexities of the facilities management sector.
Sushma is adept at gathering and analyzing client requirements, allowing her to provide tailored advisory services that align with their unique business objectives. Her ability to map client needs to the right solutions has been instrumental in enhancing customer satisfaction and loyalty. She takes pride in her role as a mentor, guiding her team through the intricacies of client servicing and relationship management while promoting a culture of excellence and continuous improvement.
Key projects under her leadership have involved innovative service delivery models that leverage analytics and human resources strategies to optimize client outcomes. Sushma's proficiency in talent acquisition and team management has enabled her to build high-performing teams that are responsive to the dynamic needs of clients in various sectors, including telecommunications and finance. Her commitment to coaching and developing talent within her organization ensures that Densat FM Services remains at the forefront of industry standards, delivering exceptional value to clients while driving sustainable growth.
