Sushant Gosain currently serves as a Technology Manager at Just Eat Takeaway.com, where he leverages his extensive expertise in IT service management and project delivery to drive operational excellence within a dynamic e-commerce environment. With a strong foundation in ITIL principles, Sushant is adept at...
Sushant Gosain currently serves as a Technology Manager at Just Eat Takeaway.com, where he leverages his extensive expertise in IT service management and project delivery to drive operational excellence within a dynamic e-commerce environment. With a strong foundation in ITIL principles, Sushant is adept at managing complex, high-volume IT services that are critical to the fast-paced retail and financial sectors. His role involves providing day-to-day leadership to his team, fostering a collaborative culture that emphasizes innovation and accountability.
Sushant champions incident management processes, ensuring that his team is not only prepared to handle critical incidents but also equipped to meet global on-call expectations. His proactive approach to onboarding new teams and engineers enhances operational readiness and strengthens the overall service delivery framework. By implementing best practices in service level management and leveraging cloud technologies such as Amazon Web Services (AWS), Sushant ensures that the technology infrastructure supports the company's ambitious growth objectives.
In addition to his technical acumen, Sushant excels in stakeholder management and vendor relations, enabling him to align technology initiatives with broader business goals. His resourcefulness and commercial awareness allow him to navigate the complexities of business operations effectively, making him a vital asset to Just Eat Takeaway.com. As he continues to lead high-impact projects, Sushant remains committed to fostering a culture of continuous improvement and innovation, positioning his team for success in an ever-evolving digital landscape.
