Susan Williams-McDonagh serves as the Senior Vice President and Manager of Modern Workplace at Northern Trust Wealth Management, where she leverages her extensive 27 years of experience in the financial services industry to redefine the client servicing landscape. With a robust background in project management...
Susan Williams-McDonagh serves as the Senior Vice President and Manager of Modern Workplace at Northern Trust Wealth Management, where she leverages her extensive 27 years of experience in the financial services industry to redefine the client servicing landscape. With a robust background in project management spanning 24 years, Susan is adept at leading cross-functional teams to implement innovative solutions that enhance productivity and streamline operations. Her current focus is on developing a comprehensive future workforce interconnectivity strategy that not only enhances the Modern Workplace Journey but also fosters innovative business interaction models tailored for the Wealth Management sector.
Under her leadership, key projects have included the integration of Microsoft 365 tools and the deployment of advanced digital workplace solutions, which have significantly improved collaboration and communication among teams. Susan's expertise in web and portal development, accumulated over 22 years, has been instrumental in creating user-friendly platforms that enhance the client experience. Furthermore, her proficiency in business process management and application user security ensures that all initiatives are aligned with best practices in governance and compliance.
In addition to her technical skills, Susan is a strong advocate for agile methodologies, utilizing tools like Jira to manage project workflows effectively. Her commitment to customer service and experience is evident in her approach to product development and management, ensuring that client needs are at the forefront of every initiative. As she continues to drive transformative change within Northern Trust, Susan remains dedicated to fostering a culture of innovation and excellence in wealth management.
