As the Director of Membership and Chapter Relations at the American Society of Home Inspectors (ASHI), Susan Lane plays a pivotal role in shaping the future of the organization through strategic leadership and innovative program development. With a keen focus on modernizing membership engagement, Susan...
As the Director of Membership and Chapter Relations at the American Society of Home Inspectors (ASHI), Susan Lane plays a pivotal role in shaping the future of the organization through strategic leadership and innovative program development. With a keen focus on modernizing membership engagement, Susan is dedicated to fostering a vibrant community that not only attracts new members but also retains existing ones through exceptional value and support. Her expertise in business strategy and account management enables her to implement customer-focused innovations that resonate with the diverse needs of home inspectors across the nation.
In her current role, Susan oversees the day-to-day operations of the membership department, ensuring that financial management practices are robust and that organizational performance is transparently reported. By supervising a dedicated team of associate-level personnel, she drives practical projects that enhance operational efficiency and promote a culture of excellence within the organization. Her collaborative approach with senior leadership allows for the creation of cutting-edge programs and strategies that expand membership opportunities, ensuring ASHI remains at the forefront of the home inspection industry.
Susan’s skills in event planning and vendor management are instrumental in organizing impactful events that foster networking and professional development among members. Additionally, her commitment to leadership development and team leadership ensures that her team is well-equipped to meet the evolving demands of the industry. With a strong emphasis on public speaking, Susan effectively communicates ASHI’s mission and vision, inspiring members and stakeholders alike to engage actively in the organization’s growth and success. Through her efforts, ASHI is poised for sustainable growth, reinforcing its position as a leader in the home inspection community.
