Susan Gamache serves as the Vice President of Risk Management at Optum, where she plays a pivotal role in shaping the organization's approach to operational and strategic risk assessment. With her extensive background in healthcare, insurance, and managed care, Susan is adept at navigating the...
Susan Gamache serves as the Vice President of Risk Management at Optum, where she plays a pivotal role in shaping the organization's approach to operational and strategic risk assessment. With her extensive background in healthcare, insurance, and managed care, Susan is adept at navigating the complexities of risk remediation and mitigation across diverse sectors, including payer services and pharmaceutical operations. Her leadership is characterized by a commitment to enhancing operational performance, ensuring that both clinical and administrative processes align with industry best practices.
At Optum, Susan spearheads key initiatives aimed at identifying and addressing potential risks within the enterprise. Her strategic oversight encompasses a variety of projects, from improving call center operations to optimizing claims management processes. By leveraging her expertise in business process improvement and utilization management, she has successfully implemented frameworks that not only mitigate risks but also drive efficiency and enhance service delivery.
Susan's ability to foster collaboration among cross-functional teams is integral to her success in a matrixed environment. She employs strong interpersonal and communication skills to engage stakeholders at all levels, ensuring that risk management strategies are effectively integrated into the organization's broader objectives. Her track record of enhanced performance and risk remediation underscores her commitment to operational excellence, making her a key asset to Optum as it navigates the evolving landscape of healthcare and insurance services.
