Susan Cullifer serves as the Senior Vice President and Director of Project Management at TowneBank, bringing over 38 years of extensive experience in the financial services industry. Her expertise spans a diverse array of areas, including Project and Program Management, Treasury Services, Operations, Credit Card...
Susan Cullifer serves as the Senior Vice President and Director of Project Management at TowneBank, bringing over 38 years of extensive experience in the financial services industry. Her expertise spans a diverse array of areas, including Project and Program Management, Treasury Services, Operations, Credit Card and Merchant Services, as well as Insurance. In her current role, Susan is pivotal in driving large-scale transformational initiatives, particularly the conversion to FIS's IBS core banking system and Digital Services applications.
One of her key projects involved successfully transitioning TowneBank's Commercial Online Banking Members to FIS's Business Online Banking platform, enhancing the bank's digital capabilities and client experience. Susan has also been instrumental in developing and leading the enterprise-wide adoption of TowneBank's Project Management Policy, Standards, and Procedures, ensuring a structured approach to implementing technology initiatives. Her commitment to excellence in Project/Program Governance and Policy Development has established a robust framework that supports effective project execution across the organization.
In addition to her project management acumen, Susan excels in Vendor Management and Budget Management, ensuring that projects are delivered on time and within budget while maintaining high-quality standards. Her leadership skills are complemented by her strategic planning capabilities, making her a vital asset to TowneBank's executive management team. With a focus on enhancing client experience and managing customer complaints effectively, Susan Cullifer continues to shape the future of TowneBank through innovative project management practices and a deep understanding of the financial services landscape.
