Susan Campbell is a seasoned Service and Operations executive at Capital Group | American Funds, where she serves as the Vice President and Home Office Service Team Director. With a robust background in the investment management industry, Susan brings a wealth of expertise in organizational...
Susan Campbell is a seasoned Service and Operations executive at Capital Group | American Funds, where she serves as the Vice President and Home Office Service Team Director. With a robust background in the investment management industry, Susan brings a wealth of expertise in organizational design, strategic planning, and business analysis to her role. She is responsible for overseeing the American Funds Home Office Service Team (HOST), which plays a critical role in ensuring seamless operations across various functions, including contract administration, payment administration, and intermediary compliance.
Under her leadership, the HOST team, comprised of 165 dedicated associates across four service centers nationwide, is committed to delivering exceptional service and operational efficiency. Susan's focus on people management and training delivery has fostered a culture of continuous improvement and professional development within her teams. She emphasizes the importance of aligning operational strategies with business objectives, ensuring that the HOST teams not only meet compliance standards but also enhance the overall client experience.
Currently, Susan is spearheading several key projects aimed at optimizing workflows and implementing innovative technology solutions to streamline processes. Her strategic vision is instrumental in navigating the complexities of daily trading operations, ensuring that the teams remain agile and responsive to the dynamic needs of the investment landscape. With her MBA in Management from The University of Texas, Susan combines academic rigor with practical insights, making her a pivotal figure in driving operational excellence at Capital Group | American Funds.
