Sunny Su serves as the Principal Retail Operation Process Manager at Whole Foods Market, where she plays a pivotal role in enhancing the efficiency and effectiveness of e-commerce operations across the company’s 500+ stores in the U.S. With a robust background in lean methodologies, Sunny...
Sunny Su serves as the Principal Retail Operation Process Manager at Whole Foods Market, where she plays a pivotal role in enhancing the efficiency and effectiveness of e-commerce operations across the company’s 500+ stores in the U.S. With a robust background in lean methodologies, Sunny leverages her expertise to streamline processes that handle over 10 million customer orders weekly. Her commitment to operational excellence is evident in her leadership of initiatives aimed at achieving a 97% compliance rate for food safety order bagging, ensuring that quality and safety remain at the forefront of the customer experience.
In her current role, Sunny collaborates closely with technology teams to prioritize and implement tech improvement projects that drive operational enhancements. Her strategic thinking and problem-solving skills enable her to identify key areas for improvement, ensuring that Whole Foods Market remains competitive in the rapidly evolving retail landscape. With a strong foundation in total quality management (TQM) and industrial engineering, she applies her technical knowledge to optimize product design and development processes, fostering a culture of continuous improvement.
Sunny’s conscious and transformational leadership style inspires her team to embrace change and innovation. By focusing on talent management and team dynamics, she cultivates an environment where collaboration thrives, empowering her colleagues to contribute to the company's mission of providing high-quality, sustainable products. Her extensive experience in manufacturing operations within international environments further enriches her perspective, allowing her to implement best practices that enhance operational efficiency and customer satisfaction. Through her multifaceted expertise, Sunny Su is not only driving operational success at Whole Foods Market but also setting a benchmark for excellence in the retail industry.
