Sumit Gulati serves as a Senior Service Delivery Leader at EXL, where he leverages over 22 years of extensive experience, including 16 years dedicated to operations management within the travel sector. His role is pivotal in overseeing the Risk & Compliance function for more than...
Sumit Gulati serves as a Senior Service Delivery Leader at EXL, where he leverages over 22 years of extensive experience, including 16 years dedicated to operations management within the travel sector. His role is pivotal in overseeing the Risk & Compliance function for more than 30 clients across five domestic and international delivery centers, spanning Europe and Asia. Sumit's strategic acumen is evident in his ability to manage compliance for one of the largest travel management companies, ensuring that operations not only meet regulatory standards but also align with industry best practices.
During the unprecedented challenges posed by the COVID-19 pandemic, Sumit demonstrated exceptional leadership by orchestrating the seamless transition of over 400 employees to a remote work model. This initiative not only safeguarded the health and safety of the workforce but also ensured continuity of service delivery during a critical period. His expertise in PCI compliance further underscores his commitment to maintaining the highest standards of data security and client trust.
Sumit's skill set is a blend of process improvement, vendor management, and agile project management, which he employs to drive operational efficiency and enhance service delivery. His ability to build trust with stakeholders and foster accountability within teams has been instrumental in achieving organizational goals. As a strategist and planner, he continues to navigate the complexities of the travel industry, positioning EXL as a leader in risk management and compliance solutions. Through his innovative approach and unwavering dedication, Sumit Gulati is not only shaping the future of travel operations but also setting new benchmarks for excellence in service delivery.
