Suman Megada serves as the Operations Manager for ADP Australia and New Zealand, where he plays a pivotal role in the Global Payroll Operations for the APAC region. With a strong focus on SAP HR, Suman is instrumental in overseeing payroll accounting and banking processes,...
Suman Megada serves as the Operations Manager for ADP Australia and New Zealand, where he plays a pivotal role in the Global Payroll Operations for the APAC region. With a strong focus on SAP HR, Suman is instrumental in overseeing payroll accounting and banking processes, ensuring compliance with business controls and SOX regulations. His expertise in internal audit controls and business continuity planning has been crucial in maintaining the integrity and reliability of payroll services.
In his current role, Suman is responsible for the seamless implementation of new client payroll systems, as well as the ongoing support and development of client relationships. He leads a dedicated payroll team, driving the execution of the ANZ operational strategy while ensuring the success of ADP's payroll product offerings. Under his leadership, the team consistently achieves core metrics, including an impressive net pay accuracy and on-time delivery rate, alongside a customer satisfaction score that reaches an outstanding 99.999%.
Suman's proficiency in operations management and administration, coupled with his knowledge of benefits administration and performance management, positions him as a key player in enhancing operational efficiencies. His experience with third-party vendor management further strengthens ADP's service delivery, ensuring that clients receive the highest quality payroll solutions. With a commitment to excellence and a strategic approach to client support, Suman Megada continues to drive innovation and operational success within the payroll landscape of Australia and New Zealand.
