As the Center of Excellence (CoE) Manager at Fannie Mae since February 2022, Sue Cassidy plays a pivotal role in shaping the organization’s approach to client engagement and operational excellence. With a strong foundation in strategy, management, and process improvement, Sue is dedicated to fostering...
As the Center of Excellence (CoE) Manager at Fannie Mae since February 2022, Sue Cassidy plays a pivotal role in shaping the organization’s approach to client engagement and operational excellence. With a strong foundation in strategy, management, and process improvement, Sue is dedicated to fostering a culture of transparency and collaboration among account-facing teams. Her leadership not only empowers her colleagues but also drives innovation, ensuring that Fannie Mae meets its strategic objectives while delivering a world-class experience to clients.
Sue’s current initiatives focus on developing and executing a comprehensive CoE strategy that aligns with the company’s mission in the financial services sector. By creating tactical implementation plans, she enhances operational efficiencies and promotes best practices across teams. Her expertise in program management and business process improvement allows her to identify areas for growth and streamline operations, ultimately contributing to Fannie Mae’s commitment to excellence.
In addition to her strategic oversight, Sue is passionate about engaging her peers and fostering a supportive environment where creativity and critical thinking thrive. She believes that optimism, consistency, and honesty are essential to building trust and collaboration within teams. By leveraging her skills in product development and business analysis, Sue not only drives successful outcomes but also cultivates a workplace culture that encourages empowerment and fun. As she continues to lead the CoE, Sue Cassidy remains a trusted consultant and advocate for her colleagues, ensuring that they have the tools and support necessary to succeed in a dynamic and evolving industry.
