Stewart Wharton currently serves as the Director of Product Management at Viator, where he is at the forefront of shaping innovative strategies and executing pivotal projects across the company's global Payments, Messaging, Logistics, and Booking Product Platforms. With a robust background in product development and...
Stewart Wharton currently serves as the Director of Product Management at Viator, where he is at the forefront of shaping innovative strategies and executing pivotal projects across the company's global Payments, Messaging, Logistics, and Booking Product Platforms. With a robust background in product development and a keen understanding of customer experience, Stewart leverages his extensive expertise to enhance Viator's offerings, ensuring seamless interactions for users and partners alike. His role is critical in driving the integration of mobile technology and agile methodologies, which are essential for adapting to the fast-paced demands of the travel industry.
Stewart's leadership is characterized by his collaborative approach, believing that impactful solutions emerge from teamwork and diverse perspectives. He is currently spearheading key initiatives aimed at optimizing customer support and service, enhancing the overall customer journey from booking to post-travel engagement. By focusing on web content and marketing strategies, he aims to elevate Viator's visibility and accessibility in a competitive marketplace.
His experience in line management and call center operations further enriches his ability to align product strategies with customer needs, ensuring that Viator not only meets but exceeds user expectations. Stewart's eternal optimism and problem-solving mindset empower his teams to navigate challenges effectively, fostering an environment where innovation thrives. As he continues to drive Viator’s product vision, Stewart remains committed to creating meaningful experiences that resonate with travelers worldwide.
