As the Senior Digital Product Owner at Southwest Airlines, Steven Rollinson plays a pivotal role in shaping the customer experience through innovative digital solutions. With a robust background in customer relationship management and a Master of Science in Business Administration focused on Change Management and...
As the Senior Digital Product Owner at Southwest Airlines, Steven Rollinson plays a pivotal role in shaping the customer experience through innovative digital solutions. With a robust background in customer relationship management and a Master of Science in Business Administration focused on Change Management and Operations, Steven leverages his expertise to develop and optimize digital products that resonate with customers' needs. His empathetic approach ensures that every project is rooted in a deep understanding of the customer journey, allowing for the creation of seamless and engaging experiences.
Steven's current initiatives include leading strategic design and development projects that bridge the gap between business objectives and technological capabilities. By serving as a liaison among cross-enterprise stakeholders, he ensures that projects are delivered on time and within budget, fostering collaboration and alignment across teams. His leadership skills shine through as he manages diverse teams, driving them toward a common goal of enhancing customer satisfaction and loyalty.
In addition to his strategic planning and project management acumen, Steven's expertise in retail and call center operations equips him with a unique perspective on customer service dynamics. He understands the intricacies of multichannel environments and employs effective time management and team-building strategies to optimize performance. With a commitment to public speaking and communication, Steven actively shares insights and best practices, contributing to a culture of continuous improvement within Southwest Airlines. His multifaceted skill set and customer-centric focus position him as a key driver of innovation in the airline industry, dedicated to elevating the digital experience for travelers.
