Steve Ziegenhorn serves as the Branch Manager at ADT, where he leverages his extensive experience in the security industry to ensure that customer needs for security, CCTV, and access control are not just met but exceeded. With a career that spans several years, Steve has...
Steve Ziegenhorn serves as the Branch Manager at ADT, where he leverages his extensive experience in the security industry to ensure that customer needs for security, CCTV, and access control are not just met but exceeded. With a career that spans several years, Steve has developed a deep understanding of the intricacies involved in branch management, particularly in a dynamic environment shaped by the acquisition of Defenders by ADT in 2020. His early involvement in this transition allowed him to seamlessly integrate the two teams, fostering collaboration and enhancing operational efficiency.
Under Steve's leadership, the branch has focused on continuous process improvement, ensuring that every aspect of customer experience is optimized. His commitment to coaching and developing team members has not only improved sales performance but has also cultivated a culture of excellence and accountability. Steve's expertise in project management and scheduling has been pivotal in executing key initiatives that drive customer satisfaction and operational success.
In addition to his management responsibilities, Steve is passionate about self-improvement and learning from others, which he believes are essential for personal and professional growth. His skills in inspections and electrical wiring further enhance his ability to address complex security challenges, ensuring that clients receive tailored solutions that protect their homes and businesses. As he continues to connect with professionals across the industry, Steve remains dedicated to preventing bad things from happening to good people, embodying the core mission of ADT.
