As the Managing Director at Domestic & General (D&G), Steve Purser plays a pivotal role in steering the £800 million business towards sustained growth and innovation within the financial services and consumer products sectors. With over 15 years of industry experience, Steve has honed his...
As the Managing Director at Domestic & General (D&G), Steve Purser plays a pivotal role in steering the £800 million business towards sustained growth and innovation within the financial services and consumer products sectors. With over 15 years of industry experience, Steve has honed his expertise in sales and marketing, leveraging this knowledge to drive significant EBITDA growth of approximately £100 million. His leadership is instrumental in positioning D&G as the leading provider of extended warranties, service plans, and insurance across Europe, particularly within the CVC Private Equity portfolio.
Steve’s strategic vision is centered on transforming the business to enhance customer acquisition and retention, ensuring that D&G remains at the forefront of the industry. He is committed to developing key strategic partnerships that not only expand the company’s reach but also enrich the customer experience. His proficiency in account management and new business development enables him to identify and capitalize on emerging market opportunities, while his deep understanding of CRM systems and direct marketing strategies ensures that D&G effectively engages its diverse clientele.
Under Steve's guidance, D&G is not just focused on immediate financial performance; he is also dedicated to fostering a culture of thought leadership within the marketing function. By championing innovative approaches to sales management and customer service, he aims to set new benchmarks in the industry. Steve Purser’s ambition to transform D&G reflects his unwavering commitment to excellence and his belief in the power of strategic foresight in driving long-term success.