Steve Johnson is a seasoned executive at the forefront of innovation in the cloud computing landscape, currently serving as the Director-General Manager of AWS Enterprise Applications at Amazon. With over two decades of experience in business, data science, technology, and operations, Steve has honed his...
Steve Johnson is a seasoned executive at the forefront of innovation in the cloud computing landscape, currently serving as the Director-General Manager of AWS Enterprise Applications at Amazon. With over two decades of experience in business, data science, technology, and operations, Steve has honed his expertise in transforming organizations and driving product strategies that resonate with market needs. In his current role, he leads the Amazon Connect Agent and Customer Experience organization, where he spearheads key initiatives such as the GenAI solution with Q in Connect, Agent Workspace, and Case Management.
Steve's leadership is characterized by a commitment to enhancing customer experiences through cutting-edge technology and strategic partnerships. His focus on SaaS and cloud computing enables him to leverage advanced product management techniques to deliver innovative solutions that not only meet but exceed customer expectations. He is particularly passionate about harnessing the power of artificial intelligence to streamline operations and improve agent performance, ensuring that Amazon Connect remains at the forefront of customer engagement technology.
In addition to his strategic vision, Steve is dedicated to building high-performing teams. He actively seeks out individuals who thrive on challenges and are eager to contribute to transformative projects. His ability to foster a collaborative environment empowers his team to explore new ideas and drive operational excellence. As a thought leader in product leadership and operations management, Steve continues to push the boundaries of what is possible in the enterprise applications space, making a significant impact on both Amazon and the broader technology industry.
