Steve Hartenstein is a visionary leader and the Founder of Observant Analytics, where he leverages his extensive expertise in machine learning, natural language understanding (NLU), and AI-powered applications to transform user experiences across enterprise and public sectors. With a strong background in data center operations...
Steve Hartenstein is a visionary leader and the Founder of Observant Analytics, where he leverages his extensive expertise in machine learning, natural language understanding (NLU), and AI-powered applications to transform user experiences across enterprise and public sectors. With a strong background in data center operations and application delivery, Steve is dedicated to helping clients design, build, and deploy innovative services that enhance growth and ensure operational reliability. His current role involves spearheading key projects that focus on the commercialization of intellectual property tailored for the IT managed service, contact center, and software process automation sectors.
At Observant Analytics, Steve collaborates with a diverse array of clients, including prominent USA and international carriers, managed service providers (MSPs), and software-as-a-service (SaaS) companies. His work is particularly impactful in developing real-time operational IT metrics that facilitate seamless integration and drive strategic decision-making. By harnessing the power of cloud computing and SaaS solutions, he empowers organizations to optimize their infrastructure and enhance service delivery.
Steve's skill set encompasses a wide range of competencies, including professional services, direct sales, account management, and strategic partnerships. His ability to forge strong business alliances and channel partnerships has been instrumental in expanding Observant Analytics' reach and influence in the industry. As a seasoned executive, Steve is committed to advancing the capabilities of IT service providers and ensuring that they remain at the forefront of technological innovation, ultimately improving user satisfaction and experience in an increasingly competitive landscape.
