As the Director of Operations at the National Society for Legal Technology, Steve Foster plays a pivotal role in shaping the organization’s strategic direction and operational efficiency. With a keen focus on enhancing daily business activities, Steve oversees a diverse range of departments, ensuring that...
As the Director of Operations at the National Society for Legal Technology, Steve Foster plays a pivotal role in shaping the organization’s strategic direction and operational efficiency. With a keen focus on enhancing daily business activities, Steve oversees a diverse range of departments, ensuring that all operational processes align with the society's mission to advance legal technology education and advocacy. His expertise in multi-unit management and team building is instrumental in fostering a collaborative environment where innovation can thrive.
One of Steve's key projects includes the establishment of a robust sales department and the implementation of a comprehensive Customer Relationship Management (CRM) system. This initiative not only streamlined customer interactions but also optimized the flow of information across various customer pools, significantly improving customer satisfaction and retention rates. His proactive approach to addressing technical support concerns ensures that members receive timely and efficient assistance, reinforcing the society's commitment to excellence.
In addition to managing resources and projects, Steve is dedicated to building strong relationships with heads of universities and other stakeholders. By engaging in regular communication and collaboration, he strengthens the society's brand presence and expands its influence within the legal technology landscape. His ability to identify areas for improvement and implement effective operational plans has positioned the National Society for Legal Technology as a leader in the industry, making significant strides in promoting the integration of technology in legal practices. Steve’s multifaceted skill set, which includes inventory control and behavior modification, further enhances his capability to drive organizational success in a dynamic and evolving environment.
