As the Head of Customer Success at InterPayments, Steve Dunker plays a pivotal role in ensuring that clients achieve their desired outcomes while maximizing the value of their payment solutions. With a robust background in portfolio, program, and project management, Steve leverages his extensive experience...
As the Head of Customer Success at InterPayments, Steve Dunker plays a pivotal role in ensuring that clients achieve their desired outcomes while maximizing the value of their payment solutions. With a robust background in portfolio, program, and project management, Steve leverages his extensive experience across diverse sectors such as SaaS, Digital Marketing, Adtech, Financial Services, Fintech, and Mortgage to drive customer satisfaction and loyalty. His strategic mindset and results-driven approach enable him to lead Professional Services, Customer Support, and Account Management functions effectively, fostering a culture of excellence within his team.
Steve's expertise in understanding merchant customer payment channels is instrumental in mapping out integration diagrams, payment flow swimlanes, and identifying critical integration touchpoints. This deep knowledge not only streamlines the onboarding process for integration partners but also ensures a seamless launch of new partners, encompassing platform, industry, and technology considerations. By employing a data-driven methodology, Steve champions innovation and drives continuous improvement initiatives that enhance the customer experience.
His proficiency in tools like Salesforce.com, combined with his skills in business analysis and cross-functional team leadership, empowers him to navigate complex migration projects and collaborate effectively with global teams. Steve's commitment to customer success is evident in his ability to align organizational goals with client needs, ultimately contributing to InterPayments' reputation as a leader in the payment solutions space. Through his leadership, Steve Dunker continues to elevate customer engagement and drive sustainable growth for both the company and its clients.
