Stephanie Oliver-Harper serves as the Senior Facilities Manager at Starbucks Coffee Company, where she leverages her extensive experience in portfolio and project management to oversee the facilities of over 800 locations across the Mid-Atlantic region. With a keen focus on operational excellence, Stephanie is responsible...
Stephanie Oliver-Harper serves as the Senior Facilities Manager at Starbucks Coffee Company, where she leverages her extensive experience in portfolio and project management to oversee the facilities of over 800 locations across the Mid-Atlantic region. With a keen focus on operational excellence, Stephanie is responsible for optimizing a substantial annual operating plan (AOP) budget of approximately $36 million. Her role is pivotal in ensuring that all facilities adhere to stringent legal and operational compliance requirements, which is essential in maintaining Starbucks' reputation for quality and service.
In her leadership position, Stephanie not only manages a diverse team of Facilities Services Managers but also fosters a culture of collaboration and innovation. She challenges and inspires her team to achieve ambitious business results, encouraging them to think creatively about problem-solving and efficiency. Stephanie is committed to the training and development of her partners, ensuring they are equipped with the skills necessary to excel in their roles. Her approach to performance management includes conducting thorough performance reviews, which are instrumental in identifying growth opportunities and aligning team goals with organizational objectives.
Stephanie's expertise in operations management, budgeting, and contract negotiation allows her to navigate the complexities of the retail environment effectively. She is adept at process scheduling and project management, ensuring that all initiatives are executed seamlessly and contribute to the overall success of the Starbucks brand. Her ability to cultivate cross-functional relationships enhances her team's effectiveness, making her a key player in driving operational improvements and delivering exceptional customer experiences across the region. Through her strategic vision and hands-on leadership, Stephanie continues to set a high standard for facilities management within the company.
