Stephanie Lilagan is a seasoned Area Manager at Nordstrom, bringing over 21 years of extensive experience in sales and warehouse management to her role. Her leadership encompasses directing a dynamic team of 40 to 100 hourly associates, along with four administrative staff members, where she...
Stephanie Lilagan is a seasoned Area Manager at Nordstrom, bringing over 21 years of extensive experience in sales and warehouse management to her role. Her leadership encompasses directing a dynamic team of 40 to 100 hourly associates, along with four administrative staff members, where she skillfully oversees day-to-day operations. Stephanie's expertise in strategic planning and operational excellence has been instrumental in driving significant sales growth and optimizing efficiency across her area.
One of her key projects involved implementing process improvements that resulted in a remarkable 20% increase in productivity rates. By leveraging her strong analytical skills and a keen understanding of Key Performance Indicators (KPIs), she has successfully identified bottlenecks and streamlined workflows, ensuring that her team consistently meets and exceeds performance targets.
Stephanie is also committed to enhancing workplace ergonomics and efficiency, actively seeking feedback from associates to create a safer and more productive environment. This focus on team well-being not only boosts morale but also contributes to higher production levels. Her proficiency in management software and process orientation allows her to effectively monitor progress and make data-driven decisions that align with Nordstrom's commitment to exceptional customer service.
As a creative problem solver and a dedicated coach, Stephanie excels in team building and succession planning, fostering a culture of continuous improvement and professional development within her team. Her interpersonal skills enable her to cultivate strong relationships across all levels of the organization, making her a valuable asset in any progressive environment seeking to enhance operational performance and drive sales success.
