Stacy Smith serves as the Director of Food and Beverage at Riverside Golf Club, where she brings a wealth of experience and a passion for delivering exceptional dining experiences. With a keen eye for detail and a strategic mindset, Stacy has successfully re-priced all catering...
Stacy Smith serves as the Director of Food and Beverage at Riverside Golf Club, where she brings a wealth of experience and a passion for delivering exceptional dining experiences. With a keen eye for detail and a strategic mindset, Stacy has successfully re-priced all catering and function menus, resulting in an impressive 21% increase in sales within just seven months of her hire. Her commitment to excellence is evident in her ability to elevate the banquet guest comment score cards from an annual average of 84% to an outstanding 96%. This remarkable improvement reflects her dedication to setting high expectations and raising service standards across the board.
In her role, Stacy has demonstrated her expertise in inventory control and record keeping, effectively cutting liquor costs by 4% and labor costs by 8% while simultaneously increasing overall sales. Her savvy marketing skills have played a crucial role in enhancing customer satisfaction and reducing turnover, making her an invaluable asset to the club. She thrives in fast-paced environments, leveraging her conflict resolution techniques and exceptional customer service orientation to foster a positive atmosphere for both staff and guests.
Stacy’s focus on employee training and development ensures that her team is well-equipped to deliver outstanding service, while her proficiency in menu planning, design, and pricing allows her to create offerings that resonate with members and guests alike. As she continues to lead key projects at Riverside Golf Club, Stacy remains committed to enhancing the culinary experience and driving the club’s success in the competitive hospitality industry.
