Sophie Dusoraux serves as a Senior Project Manager - VP at Bank of America, where she plays a pivotal role in driving Employee Driven Transformation initiatives within the Global Service Delivery Model. With her extensive background in change management and operational leadership, Sophie is dedicated...
Sophie Dusoraux serves as a Senior Project Manager - VP at Bank of America, where she plays a pivotal role in driving Employee Driven Transformation initiatives within the Global Service Delivery Model. With her extensive background in change management and operational leadership, Sophie is dedicated to enhancing the employee and manager experience by implementing standardized global HR processes across critical areas such as Payroll, Service Centre operations, Data Changes, Benefits, Life Events, and HR Reporting. Her strategic approach ensures that these processes are not only efficient but also aligned with the bank's overarching goals of operational excellence and employee satisfaction.
In her current role, Sophie is spearheading the delivery of a new case management tool designed to streamline HR operations and improve service delivery. This project exemplifies her expertise in project execution and stakeholder management, as she collaborates with various teams to gather business requirements and ensure the tool meets the diverse needs of employees and managers alike. Her proficiency in Six Sigma methodologies further enhances her ability to identify process improvements and drive continuous enhancement within the organization.
Sophie’s success in managing complex projects across different cultures and companies has equipped her with a unique perspective on strategic planning and project portfolio management. Her experience in call center operations and human resources allows her to navigate the intricacies of employee engagement and operational efficiency effectively. As a proactive change manager, Sophie Dusoraux is committed to fostering an environment of innovation and collaboration, positioning Bank of America as a leader in delivering exceptional HR services in the financial sector.
