Sophia Balerdi is a dynamic Multi Store Owner at CPR Cell Phone Repair by Assurant in Miami, FL, where she leverages her business acumen and leadership skills to drive operational excellence across multiple franchise locations. A graduate of Duke University's Fuqua School of Business, Sophia...
Sophia Balerdi is a dynamic Multi Store Owner at CPR Cell Phone Repair by Assurant in Miami, FL, where she leverages her business acumen and leadership skills to drive operational excellence across multiple franchise locations. A graduate of Duke University's Fuqua School of Business, Sophia brings over three years of experience in a sensitive corporate environment, making her adept at navigating the complexities of the mobile repair industry. Under her stewardship, CPR locations have become known for their exceptional service, specializing in a wide array of electronic repairs, including screen replacements, battery issues, and water damage restoration.
Sophia's expertise in marketing management and strategy has been pivotal in enhancing brand visibility and customer engagement. She employs data analysis and marketing insights to tailor services that meet the evolving needs of the tech-savvy consumer. Her proficiency in tools like Microsoft Excel and RStudio allows her to analyze performance metrics effectively, ensuring that each store operates at peak efficiency. Additionally, her skills in video editing have enabled her to create engaging promotional content that resonates with customers, further solidifying CPR's reputation as a trusted repair service.
Sophia is passionate about building and maintaining professional relationships, both with her team and the community. She is committed to fostering a culture of continuous improvement and excellence, ensuring that all technicians are not only ISO and WISE-certified but also embody the values of quality and customer satisfaction. Through her leadership, Sophia is not just repairing devices; she is also shaping the future of mobile repair, making a significant impact in the industry.
