Smit Parikh currently serves as an Associate Engineer in Support Operations at Saviynt, where he plays a pivotal role in enhancing the efficiency and reliability of identity governance and administration (IGA) solutions. With a solid foundation in computer science from Parul Institute of Engineering and...
Smit Parikh currently serves as an Associate Engineer in Support Operations at Saviynt, where he plays a pivotal role in enhancing the efficiency and reliability of identity governance and administration (IGA) solutions. With a solid foundation in computer science from Parul Institute of Engineering and Technology, Smit brings a wealth of technical expertise to his position, particularly in Identity and Access Management (IAM). His responsibilities include providing Level 2 support for systems, ensuring that service levels are met and maintained effectively.
In his role, Smit is instrumental in implementing and managing critical processes such as Incident, Service Request, Change, and Problem management. His proactive approach to these processes not only helps in resolving issues swiftly but also contributes to the overall improvement of service delivery. Smit is adept at generating daily and weekly reports on ticket statuses, which are essential for tracking performance metrics and identifying areas for improvement.
Smit’s technical skill set is extensive, encompassing Windows Server, Cloud Computing, Networking, and both MySQL and Linux System Administration. His proficiency in HTML and Microsoft Office further enhances his ability to create and maintain comprehensive process documentation and operating procedures. By ensuring that system configurations are meticulously maintained, Smit plays a crucial role in supporting the infrastructure that underpins Saviynt's innovative solutions. His dedication to continuous improvement and operational excellence positions him as a valuable asset to the team and the broader organization.
