Simon Pickering is a dynamic leader in the realm of Business Operations and Infrastructure, currently serving as the Director of UK Direct Sales at Sage. In this pivotal role, Simon is at the forefront of shaping the future of customer engagement through the development of...
Simon Pickering is a dynamic leader in the realm of Business Operations and Infrastructure, currently serving as the Director of UK Direct Sales at Sage. In this pivotal role, Simon is at the forefront of shaping the future of customer engagement through the development of a native cloud customer journey strategy. His responsibilities encompass process definition, requirements gathering, and prioritization for Sage’s innovative cloud-based Customer Relationship Management (CRM) solutions. By collaborating closely with regional managers and key stakeholders, Simon ensures that the technology requirements are not only met but continually refined to enhance operational efficiency and customer satisfaction.
Under Simon's guidance, key projects have emerged that focus on identifying and tracking essential metrics within the customer journey, enabling the organization to make data-driven decisions that foster growth and improve service delivery. His expertise in Software as a Service (SaaS) and Salesforce.com empowers his team to leverage cutting-edge tools that streamline operations and enhance lead generation efforts. With a strong foundation in management and team leadership, Simon excels in nurturing talent and driving performance within his team, ensuring that they are equipped to meet the evolving demands of the market.
Simon’s commitment to new business development and account management positions him as a vital asset to Sage, where he continually seeks innovative solutions that align with the company's strategic objectives. His ability to integrate technology with customer-centric strategies not only enhances the customer experience but also solidifies Sage's position as a leader in the cloud CRM space.
