Silvana Cebreros Riva is a seasoned professional in the tourism and hospitality industry, currently serving as the General Manager of Best Western Plus, a distinguished three-star superior hotel that is part of a global chain with a presence in over 40 countries. With more than...
Silvana Cebreros Riva is a seasoned professional in the tourism and hospitality industry, currently serving as the General Manager of Best Western Plus, a distinguished three-star superior hotel that is part of a global chain with a presence in over 40 countries. With more than a decade of experience in hotel operations and management, Silvana has honed her expertise in leading high-performing teams across various levels, from administrative to operational staff. Her role involves overseeing the daily operations of the hotel, ensuring that service excellence is maintained and that guests receive an unparalleled experience.
At Best Western Plus, Silvana is responsible for supervising a dedicated team of 45 individuals, fostering a collaborative environment that emphasizes exceptional customer service and operational efficiency. She plays a pivotal role in managing key projects, including the organization of large-scale events and conferences, where her skills in event management and marketing come to the forefront. Silvana's proficiency in social media strategies enhances the hotel's visibility and engagement with potential guests, driving occupancy rates and brand loyalty.
Moreover, Silvana actively participates in public and private bidding processes, notably with major mining companies such as Antamina and Chinalco, showcasing her ability to navigate complex negotiations and partnerships. Her fluency in English and strong command of Microsoft Excel further bolster her capabilities in managing hotel operations and financial reporting. Silvana Cebreros Riva exemplifies a dynamic leader in the hospitality sector, committed to delivering outstanding service and operational excellence at Best Western Plus.
