As a Screen Simulation Representative at Zenarate, Sigourney Bangoy leverages over a decade of multifaceted experience to enhance the performance of customer-facing teams through innovative training solutions. With a strong foundation in management, sales, healthcare, and customer service, Sigourney excels in data analysis and customer...
As a Screen Simulation Representative at Zenarate, Sigourney Bangoy leverages over a decade of multifaceted experience to enhance the performance of customer-facing teams through innovative training solutions. With a strong foundation in management, sales, healthcare, and customer service, Sigourney excels in data analysis and customer satisfaction, ensuring that clients receive tailored support that aligns with their unique business objectives. At Zenarate, she plays a pivotal role in implementing the award-winning AI Coach™ platform, which revolutionizes how organizations cultivate their agents’ skills and compliance knowledge.
Sigourney’s expertise in creating personalized learning journeys is complemented by her proficiency in technical tools such as Tableau and SQL, enabling her to derive actionable insights from complex datasets. This analytical approach not only enhances the training experience but also drives business growth by equipping agents with the confidence and competence needed to excel in their roles. Her attention to detail and client presentation skills are instrumental in fostering strong relationships with clients, ensuring that their specific needs are met and exceeded.
Currently, Sigourney is involved in key projects that focus on optimizing the customization of the AI Coach™ platform, allowing clients to align their training programs with their brand experience and compliance requirements. Her passion for continuous learning and improvement fuels her commitment to delivering exceptional results, making her an invaluable asset to Zenarate and its clients. Through her work, Sigourney is not just transforming training methodologies; she is shaping the future of customer service excellence in the industry.
