Shirley Chao currently serves as a Duals/Medicare Materials Project Analyst I at Molina Healthcare, where she leverages over a decade of corporate experience and more than five years of specialized expertise in the healthcare sector, particularly in Managed Care. In her role, Shirley is instrumental...
Shirley Chao currently serves as a Duals/Medicare Materials Project Analyst I at Molina Healthcare, where she leverages over a decade of corporate experience and more than five years of specialized expertise in the healthcare sector, particularly in Managed Care. In her role, Shirley is instrumental in managing the development, coordination, review, and submission of essential member and sales/marketing materials that comply with regulatory requirements. Her projects encompass a wide range of critical documents, including Pre/Post kit materials, ID cards, Annual Notice of Change (ANOC) and Evidence of Coverage (EOC) documents, provider directories, and summary of benefits.
Shirley's meticulous attention to detail ensures that all materials not only meet compliance standards but also effectively communicate vital information to members, enhancing their understanding of available services and benefits. Her strong written and verbal communication skills are key assets in collaborating with cross-functional teams, ensuring that all stakeholders are aligned and informed throughout the project lifecycle.
In addition to her project management capabilities, Shirley is proficient in healthcare management and HIPAA regulations, which are crucial for maintaining the confidentiality and integrity of member information. Her resourcefulness and creativity enable her to develop innovative solutions that streamline processes and improve member engagement. As a hard-working and motivated professional, Shirley is dedicated to enhancing the member experience and contributing to Molina Healthcare's mission of providing accessible, high-quality healthcare to dual-eligible populations.
