Shilpi Dewan is a dynamic Senior Conversation Designer (Consultant) at Google, where she leverages her expertise in AI-driven conversational interfaces to enhance user experiences across various platforms, including Google Ads, gPay, and Google Workspace. With a strong foundation in human-centered design methodologies, Shilpi excels at...
Shilpi Dewan is a dynamic Senior Conversation Designer (Consultant) at Google, where she leverages her expertise in AI-driven conversational interfaces to enhance user experiences across various platforms, including Google Ads, gPay, and Google Workspace. With a strong foundation in human-centered design methodologies, Shilpi excels at mapping user journeys and translating complex user needs into intuitive conversational flows. Her role involves creating detailed Voice User Interface (VUI) specifications, crafting sample dialogues, and developing personas that resonate with diverse audiences, ensuring that every interaction feels natural and engaging.
One of Shilpi's key projects includes collaborating with voice talents to refine dialog styles and coaching them in context for post-production and dubbing, which significantly enhances the authenticity of the conversational experience. Her proficiency in tools like Figma and Dialogflow allows her to produce high-fidelity mock-ups and prototypes that effectively communicate intents and rationales to stakeholders in an Agile environment. Additionally, Shilpi's background in linguistics and qualitative analysis empowers her to conduct in-depth research, ensuring that the conversational designs are not only functional but also culturally relevant and user-friendly.
Driven by a passion for humanizing technology, Shilpi is committed to creating interactive experiences that bridge the gap between users and digital interfaces. Her leadership skills and expertise in conversational user interfaces (CUI) position her as a vital contributor to the Google India team, where she continues to push the boundaries of what’s possible in the realm of AI conversations.
