Shiela Untalan currently serves as the General Manager at Giorgio Armani, where she leverages her extensive background in retail management to drive exceptional performance and client satisfaction. With a proven track record as a self-starter, Shiela has successfully managed one of Armani Exchange's top 10...
Shiela Untalan currently serves as the General Manager at Giorgio Armani, where she leverages her extensive background in retail management to drive exceptional performance and client satisfaction. With a proven track record as a self-starter, Shiela has successfully managed one of Armani Exchange's top 10 volume stores, achieving impressive sales figures exceeding $8 million annually. Her strategic leadership was instrumental in the opening and successful operation of the first Outlet for Northern California, showcasing her ability to navigate complex retail environments and capitalize on market opportunities.
In her role, Shiela is committed to maintaining high standards in daily store operations, ensuring that exceptional client service is at the forefront of her team’s objectives. Her store consistently averages a remarkable 16% conversion rate annually, significantly outperforming company benchmarks. This success is a testament to her results-oriented approach and her dedication to meeting sales goals while exceeding client expectations.
Shiela's expertise extends beyond sales management; she possesses a keen ability in trend analysis and fashion design, particularly in areas such as footwear and sportswear. Her proficiency with point-of-sale (POS) systems and customer service strategies further enhances her capability to drive profitability and operational efficiency. As a mentor and leader, Shiela excels in training, coaching, and motivating her employees, fostering a culture of maximum performance and continuous improvement. Her multifaceted skill set and unwavering commitment to excellence position her as a key player in the luxury retail industry, making her an invaluable asset to the Giorgio Armani brand.
