Sherica Robinson currently serves as the Service Manager for Avaya Professional Services at JMA, where she leverages her extensive expertise in customer service and technical support to enhance client satisfaction and drive service sales. With a solid foundation in healthcare and medical devices, Sherica excels...
Sherica Robinson currently serves as the Service Manager for Avaya Professional Services at JMA, where she leverages her extensive expertise in customer service and technical support to enhance client satisfaction and drive service sales. With a solid foundation in healthcare and medical devices, Sherica excels in managing a high volume of incoming requests, ensuring that each is processed efficiently and effectively. Her role requires her to act as a vital advocate for ScanSource within the vendor ecosystem, utilizing her expert knowledge of Avaya's tools to streamline operations and optimize service delivery.
In her position, Sherica is responsible for driving vendor service renewals and managing various programs that are crucial to maintaining strong relationships with clients. She collaborates daily with ScanSource Catalyst management, merchandising, and sales teams, ensuring that all stakeholders are aligned and informed. Her ability to communicate effectively and lead teams has been instrumental in fostering a culture of excellence and responsiveness within the organization.
Sherica's proficiency in Microsoft Office, particularly PowerPoint, allows her to create compelling presentations that effectively convey complex information to diverse audiences. Her skills in training and leadership further enhance her capability to mentor team members, ensuring they are equipped with the knowledge and tools necessary to succeed. With a keen understanding of medical terminology and health insurance, Sherica is well-positioned to navigate the intricacies of the healthcare sector, making her a valuable asset to JMA and its clients. Through her dedication and expertise, Sherica continues to contribute significantly to the success of Avaya Professional Services, driving both operational efficiency and customer satisfaction.
