Shelly Wyant Gomez serves as a Senior Operations Manager for the Adobe Program at TTEC, where she leverages over 15 years of extensive experience in sales and multi-unit management to drive operational excellence and team performance. In her current role, Shelly is instrumental in leading...
Shelly Wyant Gomez serves as a Senior Operations Manager for the Adobe Program at TTEC, where she leverages over 15 years of extensive experience in sales and multi-unit management to drive operational excellence and team performance. In her current role, Shelly is instrumental in leading a dynamic team comprised of two managers and 24 agents, focusing on the implementation and management of innovative sales initiatives tailored to meet the unique needs of Adobe clients. Her expertise in strategic planning and optimization allows her to effectively conduct weekly and monthly business reviews, ensuring that her team consistently meets and exceeds assigned quotas while delivering an exceptional customer sales experience.
Shelly's strong background in direct sales and customer service, combined with her proficiency in Salesforce.com, enables her to analyze performance metrics and forecast trends, which are crucial for informed decision-making and P&L management. Her ability to build and nurture successful working relationships is a cornerstone of her leadership style, fostering a collaborative environment where team members feel empowered to excel. Additionally, her mediation skills play a vital role in resolving conflicts and enhancing team dynamics, ultimately contributing to a high-energy workplace that thrives on achieving collective goals.
As a passionate advocate for continuous improvement, Shelly is dedicated to developing her team’s capabilities through effective training and adherence to established methods and procedures. Her commitment to excellence not only drives sales performance but also enhances the overall customer experience, making her a key asset to TTEC and the Adobe Program.
