Shelley Henderson serves as the Operations Manager at LA Fitness, where she plays a pivotal role in ensuring the smooth functioning of daily operations across multiple departments. With a strong foundation in operations management, Shelley excels in supervising, hiring, and training staff for the front...
Shelley Henderson serves as the Operations Manager at LA Fitness, where she plays a pivotal role in ensuring the smooth functioning of daily operations across multiple departments. With a strong foundation in operations management, Shelley excels in supervising, hiring, and training staff for the front desk, childcare, and janitorial departments, fostering a cohesive and efficient team environment. Her commitment to excellence is evident in her meticulous attention to detail and her ability to coach team members, empowering them to deliver exceptional customer service.
In her current role, Shelley oversees billing and collections for all members, leveraging her accounting skills to ensure accuracy and efficiency in financial transactions. She adeptly handles member complaints, utilizing her strong communication skills to resolve issues promptly and effectively. By collaborating closely with the sales and personal training departments, Shelley ensures that member experiences are seamless and that their health and wellness needs are met.
Shelley is also responsible for maintaining the facility's upkeep, working with local and external vendors to ensure that the environment remains welcoming and safe for all members. Her organizational skills and time management expertise enable her to juggle multiple projects simultaneously, from staff training initiatives to facility maintenance schedules. As a dedicated team player and leader, Shelley Henderson continues to drive operational excellence at LA Fitness, contributing to a culture of health, wellness, and community engagement.
