Shelley Durant serves as the Director of Digital Transformation at MetLife, where she leverages her extensive 19 years of experience in IT leadership to drive innovative solutions that enhance both business performance and customer satisfaction. In her current role, she spearheads the Digital Claims Management...
Shelley Durant serves as the Director of Digital Transformation at MetLife, where she leverages her extensive 19 years of experience in IT leadership to drive innovative solutions that enhance both business performance and customer satisfaction. In her current role, she spearheads the Digital Claims Management Implementation initiative, a multi-year program aimed at revolutionizing the disability value chain. Under her guidance, this transformative project is projected to improve run rate earnings by approximately $197 million and reduce operating costs by $128 million, while also achieving a significant 10-20% reduction in call volume.
Shelley’s expertise in agile program management and process improvement is pivotal to the success of these initiatives. She adeptly engages with a diverse array of business and technology stakeholders, ensuring that the digital transformation aligns with MetLife's strategic goals. Her proficiency in the Scaled Agile Framework and agile methodologies allows her to foster a culture of collaboration and innovation within her teams, driving the successful rollout of new products and services that resonate with customer needs.
In addition to her technical acumen, Shelley excels in people management and technical recruiting, cultivating high-performing teams that are equipped to tackle the challenges of a rapidly evolving digital landscape. Her commitment to knowledge management and strategy development further enhances her ability to implement sustainable solutions that not only meet immediate business objectives but also position MetLife as a leader in the insurance industry. Through her visionary leadership, Shelley Durant continues to pave the way for a customer-centric approach to digital transformation at MetLife.
