Shelia Mott serves as the Director of Cage Operations at MGM Grand Detroit, where she leverages over twenty years of extensive experience in finance and casino operations to drive excellence in customer service and operational efficiency. In her current role, Shelia is responsible for directing...
Shelia Mott serves as the Director of Cage Operations at MGM Grand Detroit, where she leverages over twenty years of extensive experience in finance and casino operations to drive excellence in customer service and operational efficiency. In her current role, Shelia is responsible for directing the daily operations of the Cage, Count, and Credit/Collections departments, ensuring that all cash handling needs are met with precision and integrity. Her strategic oversight includes approving casino credit in accordance with established guidelines, which not only mitigates financial risk but also enhances the guest experience by facilitating seamless transactions.
Shelia's expertise in payroll, grant accounting, and accounts payable complements her strong leadership skills, allowing her to foster a collaborative environment that prioritizes teamwork and innovation. She is particularly adept at training and mentoring her staff, empowering them to deliver exceptional service while adhering to the highest standards of compliance and security. Her proficiency in Microsoft Excel and Word further supports her ability to analyze financial data and streamline operations, making her a vital asset to the MGM Grand Detroit team.
Key projects under Shelia's leadership have included the implementation of enhanced cash handling protocols and the development of training programs aimed at improving service delivery across all departments. By promoting a culture of accountability and excellence, Shelia not only ensures the smooth functioning of the Cage Operations but also contributes to the overall success of MGM Grand Detroit as a premier destination for entertainment and hospitality. Her commitment to customer service and operational excellence continues to set a benchmark in the industry, making her a respected leader in casino finance operations.
