Sheila Jones-Lilley is a seasoned Rehabilitation Consultant and Occupational Therapist at TOTAL CARE PT INC, where she leverages her extensive experience to drive continuous quality improvement in outpatient rehabilitation services. With a strong focus on value-based care, Sheila has become an integral part of the...
Sheila Jones-Lilley is a seasoned Rehabilitation Consultant and Occupational Therapist at TOTAL CARE PT INC, where she leverages her extensive experience to drive continuous quality improvement in outpatient rehabilitation services. With a strong focus on value-based care, Sheila has become an integral part of the Southern California Regional Care Team, where she excels in fostering strong relationships with both clients and healthcare providers. Her expertise in client/patient assessment allows her to develop tailored home care programs that enhance recovery for individuals with upper extremity injuries and conditions, particularly in hand therapy.
In her current role, Sheila has successfully reduced third-party payer denials from 25% to an impressive low, showcasing her skills as a provider network data analyst. This achievement not only reflects her analytical capabilities but also her commitment to ensuring seamless access to care for patients. Sheila's transformational leadership style is evident in her ability to build cohesive teams that prioritize customer satisfaction and effective communication. As a teacher at heart, she is dedicated to patient and family education, empowering them with the knowledge and tools necessary for successful rehabilitation.
Sheila's proficiency in policy and procedure development, alongside her commitment to quality management, positions her as a key player in the evolution of rehabilitation practices within the organization. Her expansive market knowledge and growth strategies further enhance TOTAL CARE PT INC's reputation as a leader in post-acute and long-term acute care. Through her multifaceted role, Sheila continues to make a significant impact on the lives of her patients while driving operational excellence within her team.
