Shayne Collins is an accomplished Administrative Support Specialist at Phoenix American Financial Services, where he plays a pivotal role as a Transfer Agent. With over 12 years of experience in the financial services industry, Shayne has honed his expertise in managing the intricate processes involved...
Shayne Collins is an accomplished Administrative Support Specialist at Phoenix American Financial Services, where he plays a pivotal role as a Transfer Agent. With over 12 years of experience in the financial services industry, Shayne has honed his expertise in managing the intricate processes involved in alternative investment funds. His responsibilities include processing transfers, new purchases, redemptions, and exchanges, ensuring that each transaction is executed with precision and compliance.
In addition to his core duties, Shayne is adept at calculating monthly commissions, generating detailed reports, and facilitating timely payments, which are crucial for maintaining client satisfaction and operational efficiency. His proficiency in Microsoft Excel, Word, and Outlook, combined with specialized software like MARS and STARS3, allows him to streamline workflows and enhance productivity within the team.
Shayne's outstanding customer service skills are a hallmark of his professional demeanor, enabling him to effectively communicate complex information to clients and stakeholders alike. His organized and flexible approach ensures that he can adapt to the dynamic demands of the financial sector, making him a valuable asset to Phoenix American Financial Services. With a strong foundation in contract management and accounts receivable, Shayne is well-equipped to support the firm’s mission of delivering exceptional service and innovative solutions to its clients. His commitment to excellence and continuous improvement positions him as a key contributor to the success of the organization.
