Sharma Hendel is a seasoned professional with over 20 years of experience in software strategic planning, design, and empirical research focused on user behavior. Currently, at Adobe, Sharma plays a pivotal role in shaping customer-centric processes and strategies that enhance the company's customer engagement platform....
Sharma Hendel is a seasoned professional with over 20 years of experience in software strategic planning, design, and empirical research focused on user behavior. Currently, at Adobe, Sharma plays a pivotal role in shaping customer-centric processes and strategies that enhance the company's customer engagement platform. With a rich background that includes positions as a Lead XD Researcher and Lead Experience Designer, Sharma has consistently driven innovation and user-centered design across various projects.
In her current capacity as a leader in design strategy, ethnography, and user research, Sharma leverages her extensive expertise in qualitative research and usability testing to uncover deep customer insights. Her work involves employing ethnographic methods to understand user needs and behaviors, which informs the design of intuitive interfaces and seamless user experiences across web and mobile platforms. By integrating big data analytics with rapid prototyping, Sharma ensures that design solutions are not only innovative but also grounded in real-world user feedback.
Throughout her tenure at Adobe, Sharma has managed diverse teams of researchers and designers, fostering a collaborative environment that encourages creativity and strategic thinking. Her commitment to blurring the lines between research and design has led to the development of robust design strategies that prioritize user experience. As a thought leader in the industry, Sharma continues to advocate for the importance of customer insight in driving product development, making her a vital asset to Adobe's mission of delivering exceptional digital experiences.
