Shari Wakiyama serves as the Director of Digital Experience at Benefits Data Trust, where she leverages her extensive background in business strategy, AI, analytics, and product management to enhance the digital landscape of human services. With over twenty-five years of experience, Shari is adept at...
Shari Wakiyama serves as the Director of Digital Experience at Benefits Data Trust, where she leverages her extensive background in business strategy, AI, analytics, and product management to enhance the digital landscape of human services. With over twenty-five years of experience, Shari is adept at developing and executing strategies that create substantial value across global teams. Her current role involves leading the digital experience business strategy, ensuring that the organization meets its grant obligations while exceeding funder expectations.
At Benefits Data Trust, Shari manages a dynamic product delivery team focused on building innovative digital products and experiences tailored for caseworkers and the individuals they serve. Her passion for customer experience drives her to collaborate closely with internal stakeholders, crafting a comprehensive product strategy and roadmap that maximizes impact. Shari has successfully launched several key initiatives that have transformed the way services are delivered, utilizing her expertise in user interviews and technical requirements to inform product development.
Her proficiency in cloud computing and integration allows her to oversee the seamless implementation of digital solutions that enhance operational efficiency. Additionally, Shari's skills in resource planning and data management, including SQL and data dictionaries, enable her to make informed decisions that align with the organization's mission. As a leader in the field, Shari is committed to fostering innovation and driving change, ensuring that Benefits Data Trust continues to provide critical support to those in need.
