As the Vice President of Customer Success at SoSafe Cyber Security Awareness, Shannon Jaritz plays a pivotal role in shaping the customer experience and driving the success of the company's innovative platform. With a strong background in customer success strategy and process optimization, Shannon leads...
As the Vice President of Customer Success at SoSafe Cyber Security Awareness, Shannon Jaritz plays a pivotal role in shaping the customer experience and driving the success of the company's innovative platform. With a strong background in customer success strategy and process optimization, Shannon leads a diverse team that encompasses implementation, support, and professional services. Her expertise lies in fostering relationships with a wide range of clients, from small and medium-sized businesses (SMBs) to global enterprises, ensuring that each organization can effectively navigate the complexities of cyber security and data protection.
Under Shannon's leadership, the Customer Success organization is dedicated to delivering tailored solutions that meet the unique needs of clients. Key projects include the development and execution of comprehensive phishing simulations and interactive e-learning modules, which have proven to be effective in sensitizing employees to potential cyber threats. By leveraging data-driven insights, Shannon ensures that the training programs not only engage users but also lead to measurable improvements in security awareness across organizations.
Shannon's global perspective and experience in leading international teams enhance her ability to implement go-to-market strategies that resonate with diverse audiences. Her proficiency in tools such as Salesforce.com and Microsoft Office further supports her efforts in optimizing customer interactions and driving product market fit. As SoSafe continues to expand its reach in the cyber security landscape, Shannon remains committed to empowering organizations to cultivate a culture of security awareness, ultimately safeguarding their most valuable assets—their people.
