As the Director of Operations Management and Workforce Planning at AbleTo Inc., Shannon Hollars plays a pivotal role in transforming the landscape of digital mental health services. With a keen focus on operational excellence, Shannon oversees the budgeting and workforce planning for a diverse range...
As the Director of Operations Management and Workforce Planning at AbleTo Inc., Shannon Hollars plays a pivotal role in transforming the landscape of digital mental health services. With a keen focus on operational excellence, Shannon oversees the budgeting and workforce planning for a diverse range of behavioral health operations. This includes critical functions such as provider hiring, credentialing, and cross-licensing, ensuring that the organization maintains a robust and compliant workforce capable of meeting the needs of Commercial, Medicare Advantage, and Medicaid members across all 50 states.
Shannon's expertise in healthcare consulting and strategic planning enables her to optimize the balance between patient demand and provider capacity, a crucial aspect of delivering high-quality mental health care. By leveraging data-driven insights and advanced analytics, she identifies trends in call center traffic and agent staffing, allowing for proactive adjustments that enhance service delivery and operational efficiency. Her ability to bridge the gap between clinical, technical, and business realms fosters collaboration among cross-functional teams, aligning them behind a shared vision of accessible and effective mental health support.
In addition to her operational responsibilities, Shannon is passionate about refining processes and implementing innovative solutions that drive continuous improvement. Her skills in program management, strategic partnerships, and team building empower her to cultivate a culture of excellence within the organization. As a forward-thinking leader, Shannon is committed to advancing the integration of technology in behavioral health, ensuring that AbleTo Inc. remains at the forefront of delivering impactful mental health solutions that resonate with patients and providers alike.
