Shannon Donohue serves as the Vice President of Messaging Operations & Global Connectivity at Telesign, where she plays a pivotal role in shaping the company’s strategic direction within the rapidly evolving landscape of digital communication and security. With over a decade of experience in technology...
Shannon Donohue serves as the Vice President of Messaging Operations & Global Connectivity at Telesign, where she plays a pivotal role in shaping the company’s strategic direction within the rapidly evolving landscape of digital communication and security. With over a decade of experience in technology leadership, Shannon has a proven track record of operationalizing industry best practices that enhance quality of service (QoS) and drive business growth. Her expertise lies in automating messaging anti-abuse protocols and implementing robust risk-mitigation strategies that safeguard user interactions across various platforms.
At Telesign, Shannon leads key initiatives that leverage the company’s developer-friendly APIs to deliver comprehensive solutions for user verification, digital identity, and omnichannel communications. Her focus on building compliant, high-growth business models has positioned Telesign as a trusted partner for some of the world’s largest brands, helping them secure onboarding processes, maintain account integrity, and prevent fraud. Shannon’s adeptness in business development and negotiation, combined with her technical proficiency in Software as a Service (SaaS) and DevOps methodologies, enables her to bridge the gap between technology and business objectives effectively.
In her current role, Shannon is also instrumental in fostering a culture of innovation and collaboration within her team, ensuring that Telesign remains at the forefront of the messaging industry. Her commitment to leveraging data-driven insights and advanced analytics tools, such as Domo, empowers her team to make informed decisions that enhance operational efficiency and customer satisfaction. As a leader who thrives in dynamic environments, Shannon continues to drive Telesign’s mission to connect, protect, and defend the customer experience through cutting-edge technology and strategic partnerships.
